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Welcome to the CCS Student HelpDesk

This is the central repository for Information Technology related questions and topics for Community College of Spokane students. This means, all students at SCC, SFCC or SCC Remote sites taking credit classes. You will find information about getting started with your login, where computers are available on campus, and where to print.

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New Extended Hours for IT Services

We announced at the beginning of Winter Quarter that the Customer Support Services department of Information Technology is operating longer hours now. The hours and services available are outlined below. We hope this service helps getting evening courses off to a good start.

Additional assistance

  • Extended days - Monday through Thursday
  • Extended hours - until 7:00 PM
  • Service available - phone and email

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A CCS Student account provides access to Office 365

With your student account, you can use Office 365 anywhere to do your homework assignments, you have an mailbox with the same @bigfoot.spokane.eduaddress that you use to login to college computers, and you have cloud-based storage. For a more detailed description, follow this link to additional information.


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Access files from home

Information Technology has multiple conflicting requests to try to balance.

  • With an increasingly mobile workforce, many people (students and employees) need access to their files from remote sites
  • We all have a need to assure that our files and data are secure – only available to those who should have access
  • In a fast-paced world, we all want access like this as easy as possible

In an effort to address these conflicting needs, the CCS IT Services department has developed a new, easier method to access your files from remote sites. The solution is called SSL VPN. You can access your files through a web browser, rather than needing to configure a VPN connection on whichever device you are working from.

Please, note: This access is separate from your Canvas access. If you pick up or turn in materials through Canvas, that has not changed.

Attention!

Please, note: This access is separate from your Canvas access. If you pick up or turn in materials through Canvas, that has not changed.

For instructions, follow this link.