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Welcome to the CCS Student HelpDesk

This is the central repository for Information Technology related questions and topics for Community College of Spokane students. This means, all students at SCC, SFCC or SCC Remote sites taking credit classes. You will find information about getting started with your login, where computers are available on campus, and where to print.

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System-Wide Technology Changes

We have just implemented a new system for managing the business aspects of the college. This system is ctcLink. This new system changes the way you sign up for classes, get your grades, and interact with the Financial Aid department - to name a few services. This system should make our interactions easier, so you can concentrate on your education.

Here are some links to additional information that may be useful to you during this transition.


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Extended Hours for IT Services

We are continuing our extended hours provided by IT Services. The hours and services available are outlined below. We hope this service helps getting evening courses off to a good start.

Additional assistance

  • Extended days - Monday through Thursday
  • Extended hours - until 7:00 PM
  • Service available - phone and email

  • Office 365 logo


    Office 365 and bigfoot email

    With your student account, you can use Office 365 anywhere to do your homework assignments. Additionally, you have a mailbox with the an  @bigfoot.spokane.edu  address, and you have cloud-based storage.

    For a more detailed description, follow this link to additional information.


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    Access files from home

    Information Technology has multiple conflicting requests to try to balance.

    • With an increasingly mobile workforce, many people (students and employees) need access to their files from remote sites
    • We all have a need to assure that our files and data are secure – only available to those who should have access
    • In a fast-paced world, we all want access like this as easy as possible

    In an effort to address these conflicting needs, the CCS IT Services department has developed a new, easier method to access your files from remote sites. The solution is called SSL VPN. You can access your files through a web browser, rather than needing to configure a VPN connection on whichever device you are working from.

    Attention!

    Please, note: This access is separate from your Canvas access. If you pick up or turn in materials through Canvas, that has not changed.

    For instructions on using SSL VPN, follow this link.